Privacy Policy

Effective Date: 13 December 2024

1. Introduction

klyx.ai ("we," "our," or "us") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, and safeguard personal data in compliance with the UK Data Protection Act 2018 (DPA 2018), the EU General Data Protection Regulation (GDPR), and relevant standards, including ISO 27001.

We only process personal data for legitimate business purposes. We do not sell, trade, or rent personal data, and we do not transfer personal data outside the UK or European Economic Area (EEA).

2. Scope

This policy applies to:

• All personal data collected, processed, and stored by klyx.ai.
• Individuals whose data we process, including clients, employees, and website visitors.
• Services, products, and websites offered by klyx.ai.

3. Data Controller

klyx.ai is the data controller responsible for ensuring compliance with this Privacy Policy and applicable data protection laws. Contact details for inquiries are provided in Section 11.

4. Personal Data We Collect

We collect the following types of personal data:

• Identity Data: Name, title, and gender.
• Contact Data: Email address.
• Usage Data: Information about how you interact with our website, services, and communications.
• Technical Data: IP address, browser type, operating system, and device information.

5. How We Collect Personal Data

We collect personal data in the following ways:

• Direct Interactions: You provide personal data when you complete forms, communicate with us, or use our services.
• Automated Technologies: We collect data using cookies and similar technologies when you interact with our website.

6. Purpose and Legal Basis for Processing

We process personal data solely for legitimate business purposes, which include:

• Providing Services: To deliver the services you request and manage our contractual relationship (contractual basis).
• Business Operations: To improve our services and customer experience, based on our legitimate interests.
• Legal Compliance: To meet our obligations under applicable laws and regulations.

7. Data Sharing

• No Sale of Personal Data: We do not sell, rent, or trade personal data under any circumstances.
• Sharing with Service Providers: We may share data with trusted third-party service providers for operational purposes (e.g., IT support), who are contractually bound to maintain confidentiality and data security.
• Compliance with Legal Obligations: We may disclose personal data when required by law or to protect legal rights.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data retention periods are regularly reviewed to ensure they remain appropriate.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Request corrections to inaccurate or incomplete data.
• Delete Your Data: Request deletion of your data, where legally permissible.
• Restrict Processing: Limit the processing of your data under certain circumstances.
• Object to Processing: Object to processing based on legitimate interests.

To exercise these rights, please contact us at info@klyx.ai.

10. Cookies

We use cookies to enhance your browsing experience, provide analytics, and improve our website. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but doing so may affect your experience on our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly.
• Analytical Cookies: Help us understand how users interact with our website.
• Preference Cookies: Save your preferences for future visits.

11. Data Security

We implement stringent measures to protect personal data, including:

• Access controls to limit data access to authorized personnel only.
• Encryption of sensitive data at rest and in transit.
• Regular security audits to identify and mitigate risks.

12. Updates to This Privacy Policy

This policy may be updated periodically to reflect legal, regulatory, or business changes. Updates will be posted on our website, and significant changes will be communicated directly to affected individuals.

For questions or concerns, contact us at info@klyx.ai.